Frequently Asked Questions

Everything you need to know about your Oronova experience.

What is Oronova's shipping policy?

We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days. Free shipping is available on all orders over $150.

How do I process a return or exchange?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

How can I ensure I select the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

Oronova accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Oronova is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes, working exclusively with manufacturers who follow fair labor practices.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.